Overview
Once you’ve reviewed the benefits and confirmed that your processor supports network tokenization, you’re ready to activate Customer Token Vault.
This article walks you through the steps to enable the feature from your Merchant Portal and outlines what to expect during onboarding.
Enabling the Service
To enable Customer Token Vault:
Log in to your Merchant Portal.
Navigate to Marketplace Apps → Customer Token Vault → Enable.
Review the Fee Schedule Summary and click Continue.
Fill in any required business information, such as your EIN or local business ID.
Click Submit.
What to Expect After Activation
Visa onboarding is typically instant.
Mastercard onboarding may take up to 72 hours.
Once onboarding is complete, you’ll see a confirmation message.
Your dashboard will show the onboarding status and allow you to manage tokenization settings.
If you are upgrading from Customer Vault, eligible stored cards may be tokenized automatically through bulk tokenization.
Common Questions
What business information is required?
You’ll typically need to provide your legal business name and EIN (or local equivalent). Some information may be auto-filled based on your existing account details.
Can I enable Customer Token Vault if I’m not currently using Customer Vault?
Yes. Customer Token Vault can be enabled as a standalone feature, assuming your processor is supported.
Will my customers experience any changes?
No. The transition is seamless, and stored cards will continue to work as expected—only more securely.
How will I know if onboarding was successful?
You’ll see a confirmation message in your portal once onboarding is complete. Tokenized transactions will begin appearing in your reporting.
Need Help?
If you have questions or need assistance activating or configuring Automatic Card Updater, please contact your Merchant Service Provider.